Terms of Service

Draft v1 · Aug 2026. These Terms are a binding agreement between Evidentum, Inc. (“Evidentum”) and the organization or individual using the Services (“Customer”). By creating an account or using Evidentum, you agree to these Terms, the Privacy Policy, and the Acceptable Use Policy.

1. Services covered

These Terms cover evidentum.ai, the Evidentum web app, mobile app (if used), APIs, SDKs, integrations, cloud services, documentation, and related offerings.

2. Eligibility and accounts

You must be able to form a binding contract. Business users represent they have authority to bind their organization. Customer is responsible for Users, credentials, invitations, and unauthorized access. Notify us of suspected compromise.

3. What Evidentum provides

Evidentum is a physical security intelligence and operations platform. Depending on plan and configuration, it may connect to supported cameras, analyze video frames, generate events and incidents, support cases/evidence/timelines, provide operations tooling (playbooks, automation, integrations), and offer AI assists (narratives, Ask Evidentum, suggestions). Entitlements and limits are as shown in the product, pricing page, or Order Form.

4. AI limitations

AI and automated analyses may be incomplete, inaccurate, uncertain, delayed, or wrongly interpreted. Evidentum may label information as Known, Likely, Action, or Unable to determine. AI output is an investigative aid only—not a factual determination, legal conclusion, identification, or guarantee of accuracy. Customer owns decisions made using the Services.

5. No facial recognition / identity claims

Evidentum is not a facial-recognition or biometric-identification product. It does not promise identification of individuals, biometric ID, determination of intent or guilt, or prediction of future crime. Cross-camera relationships are observational/probabilistic and may not be the same person.

6. Cameras, monitoring, and audio

Customer represents it has legal rights to operate cameras, record/process footage, and connect systems to Evidentum, and is solely responsible for signage, consent, employee-monitoring and audio-recording laws, and local surveillance rules. Unless we expressly enable documented audio features, Evidentum’s detection/AI pipelines are designed to process video frames, not audio.

7. Data ownership and AI training

Customer owns Customer Data (including camera-derived content, incidents, cases, evidence, and notes). Evidentum receives a limited license to host and process that data to provide, secure, and support the Services. By default, Evidentum does not use Customer video or case content to train general-purpose AI models. Evidentum retains IP in its software, product, and branding.

8. Subprocessors and third-party AI

We use infrastructure and vendors listed at /subprocessors. AI Features may send text prompts and investigative metadata to third-party AI providers. Current product paths are designed not to send raw video files to those providers.

9. Billing, plans, and limits

Paid plans are billed via Stripe (cards stored by Stripe). Protect, Investigate, Operations, and Enterprise entitlements and limits appear on pricing / in-product / Order Forms—not as fixed prices in these Terms. Cancel and payment methods are managed via the Customer Portal per the Refund & Cancellation Policy.

10. Integrations and automation

Third-party integrations are subject to their own terms. Customer configures automation, playbooks, and approvals. High-impact actions may require approval. Evidentum does not guarantee automated actions will occur, succeed, or complete on a particular timeline.

11. No emergency guarantee; evidence & packages

• Evidentum is not a substitute for security personnel, alarm monitoring, or emergency services.
• Do not rely on it as the sole means of detecting or responding to emergencies.
• Evidence tools (hashes, custody, timestamps) assist preservation; we do not guarantee court or insurer acceptance.
• Insurance/police/executive packages are documentation exports—not insurance, legal, or law-enforcement services. We do not file claims or contact police for you by default.

12. Warranties, liability, indemnity, disputes

• Services provided “as is” to the maximum extent permitted by law
• No consequential damages; Evidentum aggregate liability capped at fees paid in the prior 12 months (or US $100 if none)
• Customer indemnifies for camera/monitoring illegality, Customer Content, misuse, and integrations; Evidentum IP infringement indemnity as described in the full Terms
• Delaware law; informal resolution then binding JAMS/AAA arbitration in Wilmington, DE; class action waiver to the extent permitted

Full text: docs/legal/01-terms-of-service.md. Also see AI & Security Disclaimer.

13. Suspension, termination, export

We may suspend for nonpayment, security risk, abuse, or Terms violations. After termination, export windows and deletion follow the Privacy Policy / DPA and may be limited by legal holds and backups.

14. Contact

Evidentum, Inc. · legal@evidentum.ai · privacy@evidentum.ai · security@evidentum.ai · support@evidentum.ai · Address: [to be provided]

Full working draft for counsel: docs/legal/01-terms-of-service.md in the product repository.